Redesigning the process and tool for giving feedback for 16,000 employees.
Reviewing the entire end to end journey for British Airways customers.
How I work
I love the detective element to my role, finding the real problem to be solved and executing a design strategy that is built on a thorough understanding of the business insights and user needs.
Freelancing has allowed me to work on completely different jobs with a variety of stakeholders and team members. This change in environments has made me highly adaptable and quick to move in on the real issues to be solved.
User Research inc: Benchmarking, Facilitating user interviews, Survey design, Card sorting, etc.
Feature prioritisation and road-mapping
A/B and Multi variant test planning
A few nice things people have said
Clients I’ve worked with
A lot of my work is under NDA but here are some of my clients I have worked with:
Interested in working together?
Please feel free to contact me about an upcoming project or just to say ‘hi'.