Work

All case studies are from the last three years.

A new way of working

Marshmallow is an insurance product. When I joined the finance team my task was to find a financial feature worth building. What I discovered was bigger than a feature, Marshmallow needed to become a multi-product brand and the app’s wasn’t ready for that. So I built a proposal with AI and started to ship piece by piece.

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Building 0-1 capability

Designing a product no one wants

Nobody wants a ‘black box’ in their car. For Marshmallow’s first Telematics launch, I had to design for transparency in a category built on surveillance. It’s now 38% of Marshmallows new business, proving you can win on trust even when the price isn’t the only lever.

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Designing a product no one wants

When the risk of widely releasing an MVP doesn’t pay off

Opening Moves was meant to change Bumble’s trajectory, but the UX and marketing wasn’t meeting people’s expectations. After a round of redundancies we took on the project prioritising women’s safety and increasing adoption of the feature by 40% and good chats by 5%.

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When the risk of widely releasing an MVP doesn’t pay off

From the bottom up

Building on our success from Opening Moves, the content designer and I proposed dedicated time to brainstorm with our team. Our goal? To develop evidence-based features that truly resonate with Bumble users and get shipped.

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From the bottom up
Alex Cain

Get in touch!

Always happy to have a chat or a coffee, whether it’s a big product challenge or just a conversation, feel free to reach out.